The most important strategy of agriculture machinery producing UTM Agriculture Machinery Corp. is to establish and maintain “Full Customer Satisfaction”.
In this scope;
The complaints and requests from our customers are evaluated, resolved and answered in shortest time possible with a transparent, objective and just approach while protecting the information of our customers are protected within our confidentiality principle.
In the process of resolving possible problems, within the evaluation process of customer feedbacks and in all other activities we show a “Customer Oriented” approach.
Via the feedback we receive from our customers and the trainings we give regularly to our employees, we aim to continuously improve our product and services and to prevent the repetition of the complaints.
We commit to comply with the terms of TS ISO 10002 Customer Complaints Handling Management System and laws, legislation in force and any other terms binding us.